SHIPPING

Dear customer, please be informed that due to COVID19 there are some impact on both air and sea freight hence there will be delay in delivering of ordered items. For any further queries, do drop us an email at info@kyubeijp.com.sg. Thank you and stay safe!

*Kindly take note that due to some payment issue with the website hosting company, kindly contact us directly at info@kyubeijp.com.sg for accurate (cheaper) delivery fee. Thank you and sorry for any inconvenience caused.

 

Singapore Shipping

  • Flat S$25 delivery fee for orders to Singapore. Due to Covid19, kindly allow at least 2 to 3 weeks for delivery as we will arrange your order from our warehouse in Japan. Please take note that delay may be expected due to airplane/vessel situation and custom clearance.
  • **Please be informed that as we ship in our products from Japan hence it will take some time to deliver, for any request of cancel order due to delivery cannot be made within 3 weeks we will charge a 4% from total amount and refund the remaining for cancelled order. Kindly send us an email at info@kyubeijp.com.sg to check on stock and lead time if you need it urgently. Thank you.
 

International Shipping

  • We use EMS / UPS / DHL for international shipping. All products will be charged for shipping costs for international shipping.
  • The recipient is responsible for customs fees (if applicable). It is NOT included in the shipping cost.
  • Shipping cost is determined by the weight of goods and delivery countries.

 

Pre-Order Product

  • For pre-order items, we will need to indent from Japan. It will takes approximately one to two month lead time.

     

    Out-of-Stock Product

    • Out-of-stock product meaning manufacturer is out of stock. Please email us at info@kyubeijp.com.sg for order and checking of lead time.